@misc{W2894528744,
  author = {Jochen Wirtz and Paul G. Patterson and Werner H. Kunz and Thorsten Gruber and Vinh Nhat Lu and Stefanie Paluch and Antje Martins},
  title = {Brave new world: service robots in the frontline},
  year = {2018},
  howpublished = {Journal of service management},
  doi = {https://doi.org/10.1108/josm-04-2018-0119}
}